The Next Puregain Event: Business Development coaching available on request, To be advised , - Contact Us Today

Banner Image

Privacy Policy

Puregain Privacy Policy.

The act of business coaching can be deeply personal.  It commonly involves sharing intimate details of what people are dealing with, what their ambitions are, details about business and personal financial situations, what problems arise in business, and much more.

We know full well that the expectation of privacy in a coaching relationship is essential.  It is vital to the foundation of trust between coach and client that is so often necessary to do meaningful work in a business coaching relationship.

 As such we recognize that, for Puregain the documentation of the coaching process, we need to have the utmost respect for privacy, and treat all data with care according to rigorous standards of confidentiality and security.

This Privacy Policy outlines what information we collect, how we use it, your rights, and our practices around that information.

The Information We Collect, and How We Use It

User Account Information

This is the stuff of "who's who" in our system.

The information collected is, at minimum, name, username, email address, business address, telephone number including mobile and office numbers, and a for the Puregain.

How We Use Account Information

All user information is used exclusively for delivery of Puregain Business Coaching and documentation  Management and processing of coaching payments for Puregain coaching services.

All data is used solely for internal communications between Puregain Business Coaching and its clients. And that's it.  We do not and never have shared your data outside to a third party, with the EXCEPTION of your name, telephone number and business address to register you as a guest at any hotel used for the Puregain Business Retreat after you have confirmed your attendance.

How We Use Usage Data

The information gathered during all communications with, and visits to Puregain website is used exclusively by Puregain for the purposes of business coaching, aiding in support, troubleshooting, advising and business performance improvement. 

Coaching Data

This is the details of your relationship with Puregain. "Coaching Data" encompasses anything that Puregain can set up during the course of coaching, document, or communicate our coaching relationship, including but not limited to: Action items, Metrics and data, Worksheets, Session Notes, Journal Entries, File uploads, links and embedded media, email, Whats app, Whiteboards, Appointments and calendar data feeds, Templates, Courses, and settings.

Your Rights

You have the right to be forgotten by Puregain and deleted from Puregain records.  We are able to delete any and all client data within our system at any time.  Upon request we will be happy to delete client accounts, provided the request comes from a suitably authorized person.

You have the right to correct your data stored with Puregain. 

The only exception is retroactive modification of the record of appointments.  This is for the sake of having a largely immutable record, to benefit both parties with regard to common training engagement terms.

You have the right to know what data is processed about you by Puregain.  Reading this very privacy policy grants you this right.

Data Storage and Security

To protect the security of personal information submitted to us, and follow generally accepted industry standards both during transmission and after the information is received. All information you provide to us is stored on secure servers. 

If a security breach causes an unauthorized intrusion into our system that materially affects you or your clients, then we will notify you as soon as possible and later report the action we took in response.

Office based storage of Name Telephone, email, address for the issuing invoices and accounting and coaching communications.

Data Sharing

While we are the primary custodian and caretaker for your data as entered in to Puregain.

Things We DON'T Do

We are proud to charge for our service actual real money by which we can run our business.  You (and your data) are NOT the product.

As such, to put your mind to rest, here are some things we DON'T do:

We don't sell your data, We don't sell/rent/give your email to other parties for the purpose of marketing to you (or for anything else), We don't use your data for research, machine learning, underhanded social engineering experiments.

 

Disclosure Under Legal Necessity

The information we collect is not shared with, rented or sold to others except under the following circumstances: To comply with a governmental entity request or with any legal proceeding or process, or if we believe in good faith that such release is necessary in order to protect the rights, property or safety of Puregain.

If Puregain is acquired by or merged with another company. In this event, we will notify you via email.

Children

The Site and the Services are not directed to children nor persons under the age of 18, and Puregain does not knowingly collect or use any information from children nor persons under the age of 18.

Addressing Concerns and Complaints

In compliance we commit to resolve complaints about our collection or use of your personal information. If you have inquiries or complaints regarding our Privacy policy or handling of your data in general, please first contact us directly.

 

Data Protection Authority

If you are a citizen of the European Union and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to the UK's Information Commissioner's Office:

https://ico.org.uk/about-the-ico/

Changes to this Policy

Puregain reserves the right to modify or update this Policy at any time. If we make significant changes to this Policy, we will notify you via email at least 30 days prior to the implementation of the changes.

Contact Us

If you have any questions, concerns or complaints about our Privacy Policy please email us at swilding@puregain.co.uk.